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Shipping & Returns

SHIPPING INFORMATION

Your order will be dispatched after your credit / debit card has been approved and/or any other necessary verification has been completed.

To be dispatched on the same day, your order must be submitted and such approval and verifications completed by no later than 1 pm from Monday to Friday. All other orders will be dispatched on the day that credit approval and/or other verifications are completed, unless the same takes place after 1 pm, in which case the order will be dispatched on the following business day.

We currently offer 3 delivery options:

1. Standard 2 – 5 days £2.95
(Orders over £50 will receive FREE standard delivery)
 
2. Express Next Day £6.00 ( orders must be received before 1pm)
 
3. Click and Collect - Pick up at The Face Doctor, Trafford Centre – FREE

4. European (Within EEC) - £11

5. International (Outside EEC) - £30 

RETURN POLICY

We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Just return the item in its original packaging within 15 days of receiving your order detailing the reason for your return.  We regret, unless under exceptional circumstances (at the discretion of The Face Doctor Ltd)  we cannot accept the return of opened product. This does not affect your statutory rights

Please call our Customer Care Team on 0845 512 0736 (lines open 24/7) or email info@the-facedoctor.com and we will get back to you directly. 

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